Last updated: August 2026
1. Acceptance of Terms
By purchasing a ticket on this site, you agree to these terms and conditions.
2. Tickets and Bookings
Tickets are sold subject to availability. Each ticket is personal and non-transferable. Resale is strictly prohibited.
3. Prices and Payment
All prices are shown in euros inclusive of tax. Payment is secured via Shopify Payments.
4. Ticket Delivery
Your tickets are accessible from the My Orders section after your purchase is confirmed.
5. Cancellation and Refunds
Tickets are non-exchangeable and non-refundable, except where the organiser cancels the event or where Ticket Insurance was purchased (clause 6). Refunds within 30 days.
6. Ticket Insurance (optional)
Ticket Insurance costs €35 per ticket and can only be added in the cart before payment; it cannot be added once the order is placed. It entitles you to a full refund of the ticket price, excluding the insurance premium, if you cannot attend for any of the following reasons: illness, accident or hospitalisation affecting you or a close family member; bereavement; a court or administrative summons; redundancy; or cancellation of the public transport booked to reach the event. Written evidence is required. Claims must reach us no later than 48 hours after the concert date. The insurance does not cover a change of mind, forgetting to attend, or ordinary work commitments.
7. Event Access
Entry requires a valid QR code. The organiser reserves the right to refuse entry for rule violations.
8. Governing Law
These terms are governed by French law. Disputes shall be submitted to the courts of Paris.
Last updated: August 2026
1. Data Collected
We collect: name, email, billing address and payment information.
2. Use of Data
Your data is used to process your order and deliver your QR code ticket.
3. Retention
Your data is retained for 3 years in accordance with French legal requirements.
4. Your Rights
Under GDPR you may access, correct or delete your data. Contact: orelsantickets@gmail.com
